FAQ

Rainbow desire cake


F
requently asked questions

How long can my orders take to get delivered?

We normally use Hermes standard or next day delivery depending on our customers chosen option at checkout. This usually takes 1 to 2 working day for a next day delivery or 2-4 working days for standard. 
Please note that all orders take 1-3 days to be dispatched! Once dispatched they should be with you by the next day. 

Delivery is currently calculating dated at checkout and can range between £4.20-6.20 for all UK shoppers and it doesn't include international postage.

Unfortunately due to the nature of our items being consumable foods, we do not offer international postage options due to extended delivery times. 

How long in advance can I reserve a cake for?

Currently we run on 1 month minimum advance booking unless we are fully booked in which case we will announce when we are fully booked so you can book other months.

For wedding cakes we advice our customers to book at least 6 months in advance giving us time to prepare for their special event.

However due to covid19 we are offering emergency booking for any couple that might benefit from it. 

What size are the tray bakes ?

Our tray bakes all come in a large 9x9 inch size boxes. It contains 6 pieces of brownies or blondies of your choice.

How can I return an item for a refund?

Due to the nature of our items, all customers  are required to contact our customer service team within 24 hours of receiving their  packages with any issues or concerns they might have. 


Unfortunately, once the package leaves our premises we are no longer responsible for what happens to it. We are not liable for any delays during delivery. 

Heaven Bakery receive the right to obtain visible proof of damage before issuing any refund or resending the item.

Once proof has been received return will be initiated and should be received within 4-5  working days. 

So please make sure you email  our  team on customerservice@heavenbakery.co.uk for any support  needed.

Do we have a shop?

We are currently a home bakery business and working towards sopening a spot in Manchester soon! We will keep you updated on the process on our various social media platforms.

How often do you post blogs?

Currently we are aiming to run our blogs every month with different topics each month! This is normally run on our Instagram and details of our next topics will be posted there. We also give our customers and followers the chance to participate and suggest what topic to focus on next. So head over to our Instagram for more information.