FAQ

 


F
requently asked questions

How long can my orders take to get delivered?

We typically utilise Royal Mail tracked for UK delivery. This generally requires 2-4 working days for standard shipping.
Please note that all orders take 1-3 days to be dispatched! Once dispatched they should be with you within 3-4 days. 

Delivery is for all UK shoppers is £3.50.

For international postage we use Fedex tracked and this can take up to 7 days to be delivered with prices starting from 16£ depending on the postal destination. All international orders are dispatched on Mondays to allow enough time for you to receive your order within the week.What size are the tray bakes ?

 

How can I return an item for a refund?

 

Due to the nature of our items, all customers  are required to contact our customer service team within 24 hours of receiving their  packages with any issues or concerns they may have. We only issue refunds for times that have been reasonably damaged during the deliver [process or items that failed to arrive to our customers.


Unfortunately, once the package leaves our premises we are no longer responsible for what happens to it. We are not liable for any delays during delivery. 

Heaven Bakery reserves the right to obtain visible proof of damage before issuing any refunds.

Once proof has been received return will be initiated and should be received within 4-5  working days. 

So please make sure you email  our  team on customerservice@heavenbakery.co.uk for any support need.

Do we have a shop?

We are currently a home bakery business and working towards opening a spot in Manchester soon! We will keep you updated on the process on our various social media platforms.

How often do you post blogs?

Currently we are aiming to run our blogs every month with different topics each month! This is normally run on our Instagram and details of our next topics will be posted there. We also give our customers and followers the chance to participate and suggest what topic to focus on next. So head over to our Instagram for more information. 

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